"Welcome changing requirements, even late in development. Agile processes harness change for the customer's competitive advantage."

Systems for Call Center Services...

System Developed for a medical transcription company

The system was designed to manage daily data pertainging to employees, track their daily work load and the number of lines completed by each transcriptionist/transcription job. Jobs that pass a series of validation and QA tests are commited to the database on the service provider's India server. Every hour validated jobs are sent the U.S. based client through FTP. The system included modules for:

• Employee Login Information
• Employee Tracking System
• Facilities (Food, Transport etc)
• Support Management Systems
• Candidate Database
• HR-Related Information
• Reports

Systems for technical support...

System Developed for software companies

The system was designed to track technical support and Q/A incidents (or bugs) and enhancement requests through the full development work flow cycle. The system:

• logged incidents from original report by customer or Q/A staff
• allowed technical support or Q/A staff to validate the issue and add steps to recreate the issue
• or to determine the incident was not a product flaw and to log resolution
• automatically insert the incident data into a knowledgebase for customer support use
• allowed development manager to assign incidents (bugs) to programmers to fix
• allowed programmers to assign fixed incidents back to Q/A for validation
• allowed for back and forth assignments and changes in status and categorizations as required throughout workflow
• allowed for alerts to documentation teams or other groups effected by product changes